FAQs

For safety reasons, Inflatables should always be set up on a grassy area. Occasionally, a customer cannot fit the desired piece due to yard configuration or size. If we can not fit the Inflatable anywhere else but in your paved driveway, that may be acceptable. Driveway set up is always a last option, and is always at the discretion of Mr. Calvin’s Bouncers. If you suspect that you may or will need to set up on any surface other than grass, please let us know ahead of time so that we can bring along our sand bag anchoring system. If we are not informed ahead of time we will most likely not be prepared for pavement set up. Our giant slides and water slides require grass set up. Inflatables may NEVER, under any circumstances, be set up on beach sand, sand, dirt, or gravel driveways of any kind. Serious injury to patrons or damage to the Inflatable could occur.

No. All inflatables must be set up a safe distance away from a pool or waterfront. Furthermore, unless the inflatable has been designated safe for wet use, such as our water slides, you must make every effort to keep the inflatable dry at all times. At no time should water balloons, hoses, squirt guns, etc be allowed anywhere near the inflatable. If any inflatable, not designated for wet use, it found wet at pick up time (for other that weather related causes) you will be charged for set up, drying and re-rolling expenses at a rate of $20.00 per hour. These additional charges will be automatically charged to you as part of the balance due.

Yes, our units can be set up inside PROVIDED there is sufficient room. For inside set ups you will need to have enough ceiling height to accommodate the unit with ample clearance space from any lights, vents or any other hazards that may be present. Some units are 18 ft. high. Many commercial halls, school gyms, park & rec. facilities, church halls, town meeting rooms, etc. will do just fine however. You, the customer are responsible to ensure the inflatable will fit

Delivery, setup/pickup is FREE to many towns that are in a close proximity to our warehouse location. Those towns that require additional travel time to get there do have a delivery fee in addition to the rental fee. Please check the delivery fee section of our web site for specific information on delivery charges. If a delivery fee is charged for your area, it is only one flat fee regardless of the number of items that you are having delivered that day.

You can avoid set-up delays and potential problems by checking the following before we arrive: 

Preparation Checklist

– Please have the driveway clear of cars and other obstacles when we get there as well as when we arrive later for pick up.

– Please be sure that someone is present at the time of delivery to show us where to set up and pay any balance due. 

– Make sure a clear path of at least 3 feet wide is available for delivery to the set up spot. 

– If curbs, steps or stairs need to be negotiated, we may require the renter’s assistance for delivery. 

– Select an open lawn area with enough clearance from tree branches and other obstructions. 

– If you are not renting a portable electric generator the source of electrical power must be NO MORE THAN 100 FEET AWAY. 

– The set up site should be relatively level, usually no more than an 8 inch slope per 10 feet. We will not set up the Inflatable under or near any electrical or telephone wires. Also, the inflatable cannot be placed near a swimming pool or any body of water. 

– We use 18″ ground stakes to secure our inflatables. Please make sure there are no underground irrigation pipesand/or buried telephone cables or electric lines close to the perimeter of the set up site. The customer is responsible to mark all sprinkler lines and call safe to dig if required by law. Mr Calvin’s Bouncers will not be liable for damage to underground sprinklers or utility lines. 

– Clear the site of all sharp sticks, animal waste, large rocks and other large debris. If animal waste must be removed, please cover the spot to protect our equipment from any residue. 

– On hard surfaces like driveways or parking lots, please sweep or use a leaf blower to clean the area. Mr Calvin’s Bouncers reserves the right to refuse rental if we deem the area to be unsafe, an excessive distance away, inaccessible, likely to damage or soil our equipment, or put our delivery crew at risk.

We may arrive as early as 7am and as late as 15-20 minutes before your rental start time and be considered on time. Due to the delivery schedule on your day, you may receive extra time, at no additional charge to you. Your rental will begin and end at your contracted time, regardless of how early our crew sets up or how late they take the unit down. Someone legally responsible must be at the address to accept delivery, pay any balance due, and show us where to set up the equipment. If our crew arrives, and no one is there, they will not set up your inflatable. Please be advised that our crews are on a schedule and must leave to continue their route. We must strictly enforce this policy so we are able to reach all customers by the contracted time. Typically, we will call you the day before and give you an anticipated delivery window of time, however, please understand that due to traffic conditions, unexpected delays with earlier setups and other unanticipated events, our delivery time is just an estimate. If we are running substantially late we will make every effort to contact you and advise you of such. Ultimately, you are guaranteed the minimum number of hours of fun that you have reserved, weather providing. We will pick up the equipment sometime after the listed end time on your rental agreement. You are responsible for the equipment until we pick up. For all outdoor setups we always try to arrange for pickup prior to it getting dark, so our crew can properly inspect the equipment, and get home at a reasonable hour themselves.

We will pick up the equipment sometime as close to the listed end time on your rental agreement as possible. Depending upon the day that may be exactly at that time or up to several hours later. Our latest end time varies by the season and the amount of daylight hours. We always strive to complete pickups prior to darkness, so that: 1) our crew can properly inspect the equipment 2) no equipment is accidentally left behind and 3) our crew can work safely and arrive home at a reasonable hour themselves. Ultimately you are responsible for the equipment until we pick up.

No. Unless we just absolutely can not get to you at a reasonably hour all equipment will be picked up by our crew that same day as it was set up. Scheduling an overnight rental subjects our inflatables to dew, moisture and mildew, excessive wear and tear, and conflicts with delivery schedules for the following day.

Our delivery crew wants you to be totally satisfied with your Mr. Calvin’s Bouncers rental experience. Providing a high level of customer service is part of their job. While tips are never expected, should you feel that our crew provided you an exceptional level of service and is deserving of a tip, they are certainly ALWAYS APPRECIATED.